Colour & size note
All size are artificial measurement, thus the existence of 1-3 cm error, please understanding! When shooting because of the different environment, and check the display is different, some off color, also please understand!
To avoid tailors, fabric cracking and eyes off, please avoid using the washing machine or drying agent.
In order to maintain the shape and feel of fabric toys, regular massage, avoid strong squeeze.
Filler particle foam products, non machine wash.
Name note
As your local policy,Please fill in your full name including your first name, middle name and last name when making the payment.Or give us a message of your name.Otherwise your package would probably be returned.Thank you for your cooperation.
1.We always declare your items as “gift/sample” on the commercial invoice or customs declacation,and we are trying to help you minimize any GST or V.A.T or other taxes,but we cannot guarantee no tax vharges which depends on your country’s policy.
2.Full payment must be made within 19 days of placing your order.
3.The price you paid for items excluding any customs tax. We don’t have any duties in destination countries.
1.Our store promise that we will dispatch your sample orders in 48-72 hours (excluding Holidays). After the confirmation of buyers payment for the orders in Aliexpress. (Aliexpress platform usually needs to take approx 48 hours to audit your payment)
2.The 72 hoyrs rule is only applicable for small order. Larger orders and mixed orders will take longer lead time to prepare the products and therefore it is not cover under this rule.
3.We usually ship your products via China Post Air ,Epack,Singapore,Netherland Post,Swiss Post ,ect. Which takes 10-45 working days to reach your location.
4.If a single product weights more than 2 kg,we will use commercial courier delivery(EMS,DHL,Fedex,TNT,USP,ect).
1. Your Feedback is really important to us, please take a few seconds to leave great feedback if you are satisfied with our product or service, thank you so much !!
2. We always offer the lowest price for best goods and service to you.
3. Please contact us before leaving neutral (3 stars) or negative (1-2 stars) feedback.We will try our best to solve the problem and leave you a happy shopping mood here. Thank you.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
